Welcome to Divine Flavored Caterings (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, submit an inquiry, request a catering consultation, book our services, or otherwise interact with us.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, place an order, request a quote, or book our services, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Event address
- Payment information
- Event details and catering requirements
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Website usage data
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your browsing experience.
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
How We Use Your Information
We use collected information to:
- Process catering orders and service requests
- Schedule consultations and bookings
- Communicate regarding your inquiries or events
- Process payments
- Improve our website and customer experience
- Send service-related updates
- Provide customer support
- Comply with legal obligations
Marketing Communications
With your consent, we may send promotional emails, special offers, event updates, and marketing communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Payment Information
Payments made through our website may be processed by third-party payment providers. We do not store complete credit card information on our servers.
All payment processing is handled through secure payment gateways that maintain industry-standard security measures.
Payment, Refund & Chargeback Policy
Payments can be made securely using major credit cards and Zelle.
Please Note: Once an order has been placed and payment has been successfully processed, all sales are final. We do not offer refunds, exchanges, or cancellations for completed orders unless otherwise required by applicable law.
Customers are responsible for reviewing all order details carefully before submitting payment, including menu selections, quantities, event information, delivery details, and dates.
We take fraudulent chargebacks and payment disputes seriously. By completing a purchase, you acknowledge that you have reviewed your order and agree to our no-refund policy. Unauthorized or fraudulent chargebacks may be challenged with supporting documentation, including order confirmations, payment records, delivery records, and customer communications.
If you have questions about your order before making payment, please contact us for clarification.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information with:
- Payment processors
- Website hosting providers
- Event service partners when necessary to fulfill your booking
- Legal authorities when required by law
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, Google Reviews, and Yelp.
We are not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove it.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Divine Flavored Caterings
828 2nd Avenue
New York, NY 10017
United States
Phone: +1 (877) 733-6443
Email: [Insert Business Email Address]
Website: [Insert Website URL]